Software Requests & Support
Welcome to the Scientific Computing Unit (SCU) software management guide. To maintain cluster stability and performance, we use an environment module system. Please follow the steps below if you need new software installed cluster-wide.
Step 1: Check Existing Software
Before requesting new software, ensure it is not already available on the cluster. You can check the available modules by running the following command in your terminal:
module avail python.Step 2: Submit a Request
If the software or the specific version you need is not available, please submit a formal request to the Scientific Computing Unit team.
- Support Email: scu@med.cornell.edu
- Required Information: Please provide the details listed in the table below to help expedite the installation process.
| Requirement | Description |
|---|---|
| Cluster Location | Specify which cluster or partition you are working on. |
| Software Details | Provide the exact software name, requested version, and a link to the source or documentation. |
| Configuration | List any specific compilation flags, plugins, or prerequisite library dependencies required. |
Email Template Example:
Subject: HPC Software Request: [Software Name] Hi SCU Team, I would like to request a new software installation on the cluster: - Cluster Location: - Software Name & Version (with link): - Specific Configuration/Dependencies: Thank you, [Your Name]
Step 3: Follow Up
Once submitted, the SCU team will review the request for cluster compatibility, licensing, and security compliance.
If you do not receive a status update within 2–3 business days, feel free to reply directly to your email to check the status of your request.